It’s no secret that customer experience matters more to a consumer’s overall satisfaction than product and price. Whilst implementing accessible facilities in your lodging is important, it does not mean that guests will feel welcomed. With the number of people living with a visual impairment expected to rise, it has become increasingly crucial to ensure employees are trained to create a welcoming environment for all guests, including no to low vision guests. Check out Vacayit’s top tips on how your hotel can become more welcoming towards blind and low vision visitors.