BRISBANE DOMESTIC AIRPORT VISITOR INFORMATION CENTRE

Welcome to the Centre

Welcome to the Visitor Information Centre at Brisbane Domestic Airport. Our friendly team are ready to make your day and provide any information or assistance you may need to send you on your travels, and ensure you experience the very best Brisbane and surrounds has to offer.

If you’re a seasoned traveller and a frequent visitor to the Brisbane Domestic Terminal, you might already recognise us by our welcoming team of Brisbane Airport Ambassadors, who can be identified by their bright royal blue shirts with a brighter yellow i for information on the back and their friendly personalities.

Once you arrive at our information desk on Level 1 (or the ground floor) in the centre of the Brisbane Domestic terminal, you will be greeted by a big bright blue square sign with a yellow i– which matches our ambassador shirts. At our fully accredited centre, you can expect to find a wealth of brochures, maps and destination guides filled with information and recommendations on Brisbane and the surrounding areas – such as the Gold Coast, Sunshine Coast and northern New South Wales to name a few. You can be guaranteed a warm, welcoming and friendly atmosphere by our Airport Ambassadors, who will be able to provide you with information about the airport, as well as travel in southeast Queensland and the rest of the state. Our knowledgeable staff at the visitor information centre can assist you with general airport enquiries, flight information and lost property, as well as itinerary planning and bookings for accommodation, transfers, tours and experiences all throughout Queensland. Free phones, sim cards and wi-fi are also available to you at no cost.

As well as operating the Visitor Information Centre, our ambassadors also roam areas of the domestic airport terminal, including outside the terminal, the upper level and skywalk to assist travellers wherever they can.

So be sure to fly by and say hi to our terrific team, who’ll help you launch your next adventure in Brisbane and beyond!

Brisbane Airport and Volunteer Airport Ambassadors

It can be tricky to know where to start when you arrive at the airport on the first stop of an adventure. Your senses will notice everything from the constant flurry of people wielding luggage, to the hectic hubbub of conversation, continuous overhead announcements and the beeping of luggage carousels and assistance carts. It’s sometimes frantic, sometimes stressful, but always exciting, because it means you’re either about to board a flight for an unforgettable adventure, or you’ve just arrived in Brisbane to begin one!

Brisbane Airport operates 24 hours a day, seven days a week. It comprises two terminals, operating 23 airlines to 74 destinations. Brisbane is the third largest airport in Australia by passenger numbers, and has consistently been voted by passengers as the best airport in Australia/Pacific at the Skytrax World Airport Awards. In 2022, Brisbane Airport saw 14.6 million passengers transiting through its terminals!

For those with early departures or eager for a quick transition from luggage carousel to hotel check-in, Brisbane Airport offers a suite of award-winning, airport accommodation options within easy reach. The 5-star Pullman Brisbane Airport hotel has repeatedly been awarded the prestigious Skytrax Best Airport Hotel in Australia/Pacific, and is just a leisurely 5-minute stroll from the Domestic Terminal. The Novotel Brisbane Airport is another award-winning option, located in Skygate, just a few minutes’ drive or bus ride from the terminal. For affordable and convenient accommodation within easy walking distance of the Domestic Terminal, Ibis Brisbane Airport offers standard hotel rooms that tick all the boxes.

The fully accredited Brisbane Airport Domestic Visitor Information Centre and International Information Centre, has a team of over 120 community volunteer airport ambassadors offering visitors encouragement, support and assistance along their travels. Our ambassadors come from a variety of backgrounds and speak over 20 different languages.

Your Gateway to Brisbane and Beyond

Brisbane Airport is your sky-high gateway to exploring the delightful destinations of Brisbane and beyond.

Brisbane is the vibrant capital city of Queensland, situated in the southeast corner of the state. This region is a popular tourist destination, with a myriad of things to see and do, and an atmosphere that’s as warm and inviting as its sun-drenched days. It’s the kind of place where adventures begin, holiday memories are made, and business deals are delivered amidst a backdrop of stunning surrounds and welcoming, feel-at-home hospitality.

Meander the parklands, shopping precincts, cafes and laneways of the city’s cosmopolitan CBD, perched on the picturesque banks of the mighty Brisbane River. Or explore a little further afield to discover hidden gems, including relaxed coastal villages, a beautiful bay of islands, and a historic hinterland cloaked in tranquil National Parks, fertile farmlands and quaint country towns.

Just 20 minutes from the Brisbane Airport, board a ferry to the pristine shores of Moreton Island, where you can swim with dolphins, snorkel the Tangalooma Wrecks, and spot whales from the beach during their winter migration.

This modern, sub-tropical city is flanked by some of Australia’s most captivating coastline, including the dreamy beaches and world-class waves of the Gold and Sunshine Coasts – all within easy reach of the Brisbane Airport. The range of experiences on offer here is almost as endless as the soft grains of warm, white sand that hug the Pacific Ocean. Visit thrilling theme parks, enjoy world-class entertainment and events, delight in a smorgasbord of new flavours or shop till you drop. Or embrace a more relaxed pace as you wander a winding trail through ancient rainforests, cuddle a koala, or indulge in life’s little luxuries at a host of decadent day spas and luxurious lodgings.

From fast-paced fun to relaxed rejuvenation, Brisbane and beyond offers it all.

Some Multi-Sensory ‘Must Do’ Experiences

While you’re here, why not immerse your senses in all that’s on offer. Here’s a few suggestions on where to begin.

Get a feel for the city with a peaceful ride along the Brisbane River aboard one of the regular Council-run CityCat ferry services that operate along the winding waterway. Feel the gentle breeze on your face, and soak in the sunny ambience of the CBD, as you cross beneath the iconic Story Bridge, which forms a stunning centrepiece to the city. The brave at heart may also opt to scale its heady heights, for a thrilling perspective of the city from above.

Drop by the Queensland Museum to discover fascinating insights into our natural and cultural heritage. With a range of engaging exhibits, there’s something here for everyone. Children aged 6 to 13 can ignite their imagination as they become scientists for the day in the SparkLab, investigating a mind-blowing line-up of interactive exhibits exploring science, technology, engineering and maths.

Southbank is another top recreational and cultural highlight, complete with playground, lagoon pool and weekly markets offering relaxed retail therapy.

Or escape the hustle and bustle and retreat to one of Brisbane’s bountiful green spaces. The Downfall Creek Bushland Centre in Chermside West features an excellent Mountains to Mangroves Senses Trail, complete with wheelchair access, continuous handrails, and interpretive signage including braille and raised text. Brisbane Botanic Gardens and Roma Street Parklands also offer free guided tours daily.

Once you’ve worked up an appetite, it’s time to discover the wining and dining scene – Brisbane style. From relaxed alfresco eateries soaked in sunshine, to world-class cuisine, sophisticated wine bars and some of the best craft breweries around, Brisbane serves up a delectable menu of tantalising options.

Accessibility

The Brisbane Domestic Airport Visitor Information Centre actively welcomes all visitors. They are here to assist, and endeavour to make your visit a fun and hassle-free experience.

The information desk is centrally located on the ground floor of the Brisbane Domestic Airport, on the entrance side of the building. The centre is staffed between 7am and 7pm daily. A plasma screen displays important information about lost property and emergency contact numbers after hours.

Public toilets and an accessible Changing Places toilet facility with braille signage are located beside the information centre. Special toileting and watering facilities for assistance animals can be found in the central terminal area on level 2, near Gate 25. If you require assistance locating this area, please ask one of our friendly airport ambassadors. For further information please visit our website or contact our friendly volunteers during operating hours by phoning (07) 3068 6698 or emailing domestic@sqt.com.au.

Our Information Centre and the Brisbane Domestic Terminal are wheelchair and mobility aide accessible, with lift access available.

The Brisbane Domestic Airport is well connected to the city and beyond by public transport. The AirTrain service runs regularly to and from the Domestic Terminal, the city centre, and Gold Coast stations. The train station at Brisbane Domestic Airport is located at the end of the skywalk, reachable via lifts outside the terminal, and connecting the terminal to the parking precinct. The nearest Council city bus stop is at the Skygate Centre, just a few minutes’ drive from the terminal. Free Skygate Airport Transfer buses operate a loop service every 30 minutes to and from the terminal, seven days a week from 6.20am-5.50pm daily. For further journey planning information visit translink.com.au or ask our friendly staff. Other transport options include door to door bus services with con-x-ion, on-site car hire, taxis and ride-share services.