HEALESVILLE SANCTUARY

Audio Guide

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Accessibility Information

Healesville Sanctuary is located on Glen Eadie Avenue, Healesville - just one hours’ drive northeast of Melbourne CBD. For public transport access, take the Lilydale line from Melbourne’s city centre to Lilydale Station, with connecting buses to Healesville Sanctuary. For journey planning information please visit Public Transport Victoria’s website at pvt.vic.gov.au.

We welcome visitors with assistance animals. However, there are areas where assistance animals will not be permitted. This is due to quarantine restrictions and safety risks. Admission staff will provide information about these areas on arrival.

There are accessible parking bays near the entrance. We also offer a Changing Places facility equipped with extra features such as a tracking hoist, full-sized change table, and larger-than-standard accessible toilets. This can only be accessed with a Master Locksmith Access Key.

Healesville Sanctuary has an easy-to-follow pathway system with access for people using wheelchairs and strollers. 

Wheelchair and limited stroller hire is available, as well as free guided tours in an electric buggy to better assist visitors with accessing the Sanctuary grounds. This buggy can carry up to three passengers and travels at a walking pace so those unable to ride can join the tour on foot. 

Volunteer Guided tours run for approximately one-and-a-half hours, and while they are unable to access all areas of the Sanctuary, they do provide a wonderful experience with expert guides. These tours cannot be booked in advance, do not run every day, and are based on volunteers’ availability. Please ask about these tours on arrival at admissions on the day of your trip. 

We also offer a sensory map and social script, available from the Accessibility page on our website at zoo.org.au/healesville

For more information about how we can accommodate your needs, please contact our Customer Engagement Team. 

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