KURANDA SCENIC RAILWAY

IMMERSIVE TRAIN EXPERIENCE

Kuranda Scenic Railway Audio Guide

Audio Guide Transcript

Kuranda Scenic Railway Accessibility Information

Kuranda Scenic Railway is committed to providing a safe, accessible and enjoyable rail service for all customers. Our team have received accessibility awareness training and are willing and able to assist customers with a range of access requirements. Please advise at the time of booking if you or someone in your travel party requires accessible seating, additional assistance, or will be travelling with a guide, hearing or assistance dog or assistance animal. On the day of travel, please make yourself known to our team members on arrival if you’d like support. 

Eligible carers travel free of charge when accompanying people with disability who require their assistance. For reservations and enquiries please call 1800 577 245 or email ksrres@qr.com.au

Please note that due to the heritage nature of this experience, the ease of access to stations and carriages may vary. The train’s standard Heritage Class and Gold Class carriages are accessed by steep ladder-style steps with a grab rail at the top of the steps. Customers who may have difficulty using these steps or negotiating the gap between the train and the platform are encouraged to book into our carriage with accessible facilities, which is offered on every service. This carriage accommodates those wishing to book either the Gold Class or Heritage Class experience. 

The carriage with accessible facilities includes ramp or hydraulic lift access if required, optional tie-down straps for customers remaining on mobility devices, grabrails and contrasting surface colours. It also features an accessible unisex toilet with braille and raised text signage. Accessible toilets are also available at the Cairns, Freshwater and Kuranda Railway Stations for your convenience. Grassy areas suitable for toileting assistance animals are available nearby each station. 

The platform at Din Din (Barron Falls) is only accessible via stairs, with a significant height difference between the platform and the train. This means mobility aids cannot be used to join or leave the train at this platform. Customers with limited mobility may need to remain on board during this 10-minute stop. For further details about accessibility of the train and individual stations, please refer to the Kuranda Scenic Railway – Overview audio guide. 

Our team can guide customers who are blind or have low vision to or from their seat, accessible space, or the toilet facility entrance. They can also assist with carrying small hand-held luggage or small mobility aids such as walking frames and canes (up to 7 kilograms). 

Most types of wheelchairs or mobility scooters can be accommodated aboard the Kuranda Scenic Railway services; however, size restrictions do apply. For full details, measurements and photographs, please refer to Kuranda Scenic Railway’s Accessible Travel webpage at ksr.com.au. 

We hope you enjoyed your virtual journey on the Kuranda Scenic Railway with us today and look forward to welcoming you onboard!

Created with Queensland Rail Travel

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