KURANDA SCENIC RAILWAY

Kuranda Scenic Railway Audio Guide

Audio Guide Transcript

Kuranda Scenic Railway Accessibility Information

Kuranda Scenic Railway is operated by Queensland Rail, a government body that is committed to providing a safe, accessible and enjoyable rail service for all customers. Our team have received accessibility awareness training and are willing and able to assist customers with a range of access requirements. Please advise at the time of booking if you or someone in your travel party requires accessible seating, additional assistance, or will be travelling with a guide, hearing or assistance animal. This will allow our team to arrange suitable seating and accommodate access requirements.

Please note that due to the heritage nature of this experience, the ease of access to stations and carriages may vary. For example, the platform at Barron Falls is only accessible via steps with a significant height difference between the station platform and the train. Customers using mobility devices to join and leave the service will not be able to use them at the Barron Falls stop. In these circumstances, these customers will need to remain onboard during this 10-minute stop and will not be able to see the falls from the train. There is also no wheelchair access to the viewing platform.

The train’s standard Heritage Class and Gold Class carriages are accessed by steep ladder-style steps with a grab rail at the top of the steps. Customers who may have difficulty using the steps or negotiating the gap between the train and the platform are encouraged to book into our carriage with accessible facilities, which is offered on every service. This carriage accommodates those wishing to book either the Gold Class or Heritage Class experience. 

Most types of wheelchairs or mobility scooters can be accommodated aboard the Kuranda Scenic Railway services; however, size restrictions do apply. In general, these dimension limits are 750 millimetres wide by 1100 millimetres long. Mobility devices can be stored in the carriage with accessible facilities only.

Kuranda Scenic Railway accepts Companion Cards (for Australian residents) or equivalent companion/carer cards from international visitors to access free carer’s fares when they are accompanying people with disabilities who require their assistance. If you or a member of your travel party wishes to book free carer travel, please contact our reservations team on 1800 577 245 or email ksrres@qr.com.au

On the day of travel, please let our station team members know of your arrival if you’d like support from our team. 

Please keep listening to learn more about the accessible amenities of our stations and the train, and the types of assistance offered onboard our Kuranda Scenic Railway service. For a comprehensive outline of all accessibility features, including measurements and photographs, please refer to the dedicated and informative Accessible travel webpage at ksr.com.au. 

Created with Queensland Rail Travel

Download Vacayit App

Your audio guide to the world

Vacayit app interface

#Vacayit

Follow us on:

Share your favourite travel moment.