LONE PINE KOALA SANCTUARY

Lone Pine Koala Sanctuary Audio Guide

Audio Guide Sanctuary Transcript

Lone Pine Koala Sanctuary Accessibility Information

The inclusive team at Lone Pine Koala Sanctuary are continuously working to further improve accessibility and ensure all guests have a fulfilling experience during their visit. Our staff have undergone accessibility awareness training and will strive to offer support wherever practicable. The Sanctuary offers complimentary entry for essential support persons or carers accompanying individuals with disabilities who hold a valid Companion Card.

We are located at 708 Jesmond Road, Fig Tree Pocket. Brisbane City Council buses (Route 430 and Route 445) provide direct public transport services from Brisbane’s City Centre to right outside the sanctuary entrance. Alternatively, the Mirimar River Cruise operates daily from the Cultural Centre Pontoon in South Bank, Brisbane, taking you directly to our door via the winding Brisbane River. 

Car parking is available in front of the sanctuary, with accessible parking bays conveniently located close to the main entrance and check-in area, ensuring easy access for all. 

Please note that although Lone Pine Koala Sanctuary strives to be as inclusive as possible, the natural, hilly terrain in some areas might pose difficulties for some visitors. While most paths are paved and only slightly sloping, some are unpaved or have a steeper gradient, and therefore may not be suitable for all wheelchairs or mobility assistive devices. Alternative routes are available and are clearly marked. The Koala Research Centre and Platypus Pavilion both have wide self-opening doors. 

Accessible bathroom facilities are available near the Sleepy Koala Café and Experience Hut, and near the barnyard. The barnyard toilet amenities are accessible via a ramp with tactile ground surface indicators, and include an accessible toilet with shower facilities and a fold-down changing table. 

We have a limited number of manual wheelchairs and prams available for hire at our Ticket Entrance. All guests who wish to hire a wheelchair will be asked to sign a liability waiver and pay a small maintenance fee. To book a wheelchair ahead of time, please call us on (07) 3378 1366 or email service@koala.net

Certified guide, hearing or assistance animals are permitted within the public access grounds of Lone Pine Koala Sanctuary, including the Riverside Café and outdoor cinema areas, without prior arrangements. However, bookings are essential for access into our Sanctuary with a certified assistance animal. As a Wildlife Sanctuary, this is necessary to ensure the safety of both our animals and the certified assistance animal during your visit.

Approved handlers with certified guide, hearing or assistance animals wishing to visit the paid sanctuary grounds must call (+61) 7 3378 1366 or email service@koala.net to make pre-arrangements before visiting. Please note visits will be guided by a Lone Pine team member for a maximum duration of 2 hours.

For guests who have partial vision, yellow and white markings are placed along the road to indicate where vehicles drive and where pedestrians can safely walk. 

Lone Pine Koala Sanctuary is open daily from 9:00AM to 5:00PM. If you have any questions ahead of your visit, please feel free to phone our friendly team on 07 3378 1366. 

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