THE Q TRAIN EXPERIENCE

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Accessibility Information

The Q Train is taking steps to make its dining experiences available to as many people as possible. For information about getting to and from the Q Train experience, and an overview of accessibility offerings, please refer to the audio guide titled ‘Welcome to the Q Train’ or visit qtrain.com.au/accessibility. The website also includes additional information for guests with sensory sensitivities.

The following information provides more detailed advice on accessibility during the journey itself.

We remind all passengers when boarding or disembarking the train to mind the gap between the platform and train. The gap can be easily located with a mobility aid such as a long cane. Alternatively, our staff are always there to assist, if needed.

Braille, large print, and QR-code accessible menus are available on request, and communication boards are available in each bar. Registered assistance animals are welcome onboard the Q Train. By notifying us at the time of booking, we’ll ensure there’s room for them at your table. There are grassy toileting areas available for dog guides at each station at which we either board or stop. At Drysdale Station, there is a park behind the platform. At Queenscliff Station, there is a grassy area near the toilets. And at Suma Park Station there is an area to the left of the platform. If you need any assistance locating these areas, please ask a staff member as we will be more than willing to assist.

Bathrooms are located at the end of each carriage. These facilities can only be used while the train is moving. The train will make some short stops at stations enroute. During these stops, toilets are available at the stations, including wheelchair accessible toilets at the Drysdale and Queenscliff stations.

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